This story and this site are a personal story about what I saw and heard during this time period and the experience I personally had in trying to get through to Sepia and help my mother get paid. There is certainly more to the story and I hope they will come forward with that side of the story. I for one would welcome an explanation. More importantly though, I hope they will just choose to pay my mother what is due to her. Before making any decisions about Sepia as a company you should search for other similar stories on the Internet and try to hear their side of this story as well. I’d be more than happy to post a link to any response they want  to make. Since  this site is being updated in real-time, some information may be out of date. Even when updates exist in one place, they may not have been posted in others.

First call back from Harry, 26 days after mom started leaving messages.

I hope to add more details here when I have a chance to sit down and go through the records. The short version is this:

Mom started leaving messages at the end of last year, a few days after Christmas and when she was able to verify she was missing a lot of money from her electronic payments account.

It was 26 days before they finally called back. That was followed by a  week of “I’m working on it” and “I’ll call you back by ...”. Each time window passed without a call until we initiated a call again, leaving messages.

That’s the short version... I’m guessing we’re talking about around a hundred calls over the month.

Isiah 1:23 Your officials are rebels, they associate with thieves. All of them love bribery, and look for payoffs. They do not take up the cause of the orphan, or defend the rights of the widow.